Refund policy

Returns & Refunds

We want you and your pup to be happy with your Little Mice Co. purchase. If there is an issue with your order, please contact us at support@littlemiceco.com within 30 days of delivery.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or missing, contact us as soon as possible. Please include your order number and clear photos or video showing the issue. Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Returns

Please contact us before returning any product. Do not send a return to the address shown on your shipping package unless we specifically instruct you to do so.

Because our products are fulfilled through third-party fulfillment partners, return instructions and eligibility may vary by order. If a physical return is required, we will provide the appropriate return instructions after reviewing your request.

Items returned without prior authorization may not be eligible for a refund.

Change-of-Mind Returns

Returns for change of mind, ordering the wrong size, or ordering the wrong item are not guaranteed. Please contact us and we will review your request individually.

Refunds

If your refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Questions

For questions regarding a return or refund, contact us at support@littlemiceco.com